Chris is co-founder and CEO of Noded AI. Before Noded he was Chief Operating Officer at Boomi, helping scale one of the defining integration platforms of the cloud era through its growth under Dell and beyond. He holds degrees from Georgia Tech and Duke’s Fuqua School of Business.
Chris writes for the people who carry the number and the relationship: CSMs, account managers, and the leaders trying to grow accounts without growing admin. His posts cover QBRs, renewals, churn signals, tool overload, and the craft of customer success in the AI era.
Noded exists because he watched great customer teams spend their days feeding systems instead of customers - and decided the systems should do the feeding.
Writing
- AI Won’t Take Your Job Today. But Burnout Might.
- ARR / NRR Isn’t Customer Health - And That’s Why You’re Missing Churn
- Beyond Health Scores: Why Unstructured Data Defines the Next Era of Customer Success
- CS Tool Overload Is Real - But You’re Not Stuck With It
- Customer Success Can’t Keep Up - Unless We Change the Game
- From CSM to CEO: Why Customer Success Leaders Are the Next Generation of Founders and Executives
- Hello World
- How to Transform Customer Journey Mapping
- How to Turn Customer Conversations Into Actionable Revenue Signals
- Noded AI Launches First AI Native Application Built for Customer Success
- Notes: The Simplest Starting Point for Customer Success
- Plug In, Sync Up, and Scale Smarter: Unlock Full GTM Power with Noded AI Integrations