Noded & Glean
Company-wide context. Or customer-deep context.
Glean built the enterprise search-and-assistant layer — every doc, every app, every employee. Noded goes deep where revenue lives: the post-sale customer story, assembled automatically from 20+ tools and served to your team and your agents. Different jobs. Most teams that need one still need the other.
Two different jobs
One answers your company's questions. One runs your customer motion.
Search and assistants across the whole enterprise
Glean indexes your company's knowledge — docs, wikis, tickets, drives — and answers any employee's question with permission-aware search and assistants. It's horizontal by design: every team, every corpus, one box to ask.
- Company-wide knowledge — engineering to HR, one index
- Find the document — search, summaries, Q&A over content
- General-purpose assistants for every department
The living account story, and the motion that runs on it
Noded doesn't index documents — it builds the Customer Context Graph: every account's story, woven from calls, tickets, threads, and CRM activity, with churn and expansion signals watched continuously and the next play drafted.
- Accounts, not documents — sentiment, stage, risk, and dependencies as first-class objects
- Signals surfaced months early, with the save or expansion play drafted
- Writes back — enriches Salesforce, HubSpot, and your systems of record
- Serves any agent or LLM through one governed MCP layer
The honest comparison
Where enterprise search stops — and the customer graph begins.
Glean is excellent at what it was built for. But "find me the answer in our knowledge" and "run my book of business" are different problems, with different architectures underneath.
Glean indexes everything. Noded understands accounts.
Ask an enterprise search layer about an account and you get what search does best: the documents that mention it. The renewal risk, the champion who went quiet, the Jira ticket blocking a March expansion — those live between documents, and an index doesn't model them.
Noded is account-native. Every call, thread, ticket, and field change is chained to the account it belongs to, so the graph holds a living model of the relationship — sentiment, stage, dependencies, momentum — not a pile of hits that mention the same name.
Indexes profile where data sits. Noded reads how your business actually uses it.
Search layers crawl the storage layer — files, records, permissions — and rank by relevance signals. That surfaces what's written, but it can't tell which ticket blocked a renewal or which doc is quietly steering the account, because intent doesn't live in the content.
Noded's ingestion chaining™ reads the action layer — the forwards, mentions, escalations, and edits. The data your team keeps reaching for climbs in rank and earns its way into the graph; dead ends never enter. How work happens says more than where files sit.
Search answers questions. Noded also makes your systems of record better.
An assistant over an index is read-oriented: it retrieves and summarizes. Your CRM fields stay as stale as they were before you asked — the answer is better, but the data underneath isn't.
Noded is bidirectional. As conversations happen, enrichment writes the truth back — champion changed, next step set, renewal risk updated — into Salesforce, HubSpot, wherever the field lives. Opt-in, attributed, reviewable. The longer it runs, the better your records get.
Noded agents don't just answer. They operate your playbooks.
Horizontal assistants are general-purpose by definition — they help everyone a little. They don't own a goal, watch an account's signals overnight, or know that your save motion starts with a champion re-engagement play.
Noded agents operate deterministic harnesses learned from your post-sale playbooks — goal-based, signal-triggered, dialed from human-in-the-loop to automated as trust builds. The renewals agent keeps every account green in the 90 days before renewal. That's a motion, not a search result.
"Noded gets what most tools miss: context is everything."
Side by side
Noded vs. Glean, at a glance.
| Glean | Noded | |
|---|---|---|
| Built for | Every employee's questions, across the whole company | The post-sale revenue team — and the agents that work their book |
| Unit of context | Documents and messages, indexed and ranked | Accounts — a living graph of signals, people, and dependencies |
| How context is built | Crawls and indexes the storage layer | Ingestion chaining™ reads the action layer — the work itself |
| Churn & expansion | Findable, if someone wrote it down and someone asks | Watched continuously — flagged months early, play drafted |
| Writes back to your systems | Read-oriented | Yes — opt-in enrichment keeps Salesforce & HubSpot current |
| Agents | General-purpose assistants and an agent platform | Goal-based operators that learn and run your revenue playbooks |
| Scope of deployment | Company-wide platform decision | Live on your book in a coffee break |
| Works with the other one | — | Yes — Noded serves the customer graph to any assistant via MCP |
Honest answers
Questions Glean customers actually ask us.
We already have Glean. Why Noded?
Keep it — it's solving a different problem. Glean answers your company's questions; Noded runs your customer motion. The account graph, the churn and expansion signals, the enrichment write-back, and the playbook-operating agents don't fall out of an enterprise index, however good it is.
Can our existing assistants use Noded?
Yes. Noded exposes the Customer Context Graph through one governed MCP layer — you define what's exposed, to whom, and how it's described. Claude, ChatGPT, Gemini, Copilot, and the assistants you already run can all reason from the same current account story.
Why not just index our CRM too?
Because the post-sale story mostly never reaches CRM fields. It lives in calls, tickets, and threads — and in the connections between them. Indexing stale fields gives you faster access to stale fields. Noded builds the record itself from the work, then fixes the fields as a side effect.
Get started
See your accounts as a graph, not a search result.
Connect your tools, pour a coffee, and look at the story Noded builds. Keep Glean for the company's knowledge — and give your revenue team the customer graph.